Terms of service

These Terms of Service govern access to and use of runawaythelabelx.shop and purchases made through our online store.

By accessing the website or placing an order, you agree to be bound by these Terms to the extent permitted by applicable law.

Please read these Terms carefully before using the website.

Nothing in these Terms limits any statutory rights available to consumers that cannot lawfully be excluded or restricted.

1. The Online Store

runawaythelabelx.shop provides an ecommerce platform through which customers may browse and purchase available products.

The website may use Shopify ecommerce technology and third-party providers supporting checkout, payments, fulfilment, communications, analytics and other functions.

2. Contact Information

Questions relating to these Terms or our services may be sent to:

info@runawaythelabelx.shop

3. Eligibility

By placing an order, you represent that you have the legal capacity to enter into the transaction or are otherwise authorised to make the purchase.

You must provide accurate and current information during checkout.

You must not use the website for unlawful, fraudulent or unauthorised purposes.

4. Product Information

We make reasonable efforts to display product information accurately.

Product descriptions may include information relating to:

• Colours;
• Sizes;
• Materials;
• Measurements;
• Features;
• Images;
• Availability; and
• Other specifications.

Minor visual differences may occur because of photography, lighting or device displays.

Nothing in this provision limits a customer's rights where goods are materially different from their description.

5. Availability

Products may be subject to availability.

Placing an item in a shopping cart does not guarantee availability.

If a product becomes unavailable after an order is submitted, we may contact the customer and, where necessary, cancel the affected item and provide an appropriate refund.

6. Prices

Prices displayed through the store may change before an order is accepted.

The price applicable to a completed order will generally be the price shown during checkout, subject to applicable law and correction of obvious errors.

Required charges will be displayed as appropriate during checkout.

7. Shipping Charges

runawaythelabelx.shop provides:

Free Standard Shipping on All Orders

Our estimated delivery timeframe is:

15–20 calendar days

Additional details are contained in our Shipping Policy.

8. Orders

When you submit an order, you are making an offer to purchase the selected products subject to these Terms.

We may send an acknowledgement confirming that the order has been received.

An acknowledgement does not necessarily constitute final acceptance of the order.

9. Order Refusal and Cancellation

Where permitted by law, we may refuse or cancel an order where reasonably necessary because of circumstances such as:

• Product unavailability;
• Payment failure;
• Fraud concerns;
• Duplicate transactions;
• Manifest pricing errors;
• Technical errors;
• Incorrect product information;
• Delivery restrictions; or
• Unlawful activity.

If we cancel an order after payment has been taken, the relevant amount will be refunded.

10. Payment

Customers must provide accurate and authorised payment information.

Payments may be processed by Shopify or third-party payment providers.

We are not responsible for delays caused solely by a customer's bank, card issuer or payment provider, although this does not affect any responsibility we have under applicable law.

11. Fraud Prevention

Orders may be subject to security or fraud-prevention checks.

We may request reasonable additional information where necessary to verify a transaction.

We may suspend or cancel a transaction where we reasonably believe it is fraudulent or unauthorised.

12. Delivery

Delivery arrangements are governed by our Shipping Policy.

UK online-selling guidance requires traders to disclose delivery arrangements, costs and timing and generally requires delivery within 30 days unless another period has been agreed. Our stated estimated delivery period of 15–20 calendar days is therefore the delivery expectation communicated for standard orders.

13. Risk and Delivery

Responsibility for goods will transfer in accordance with applicable consumer law.

Nothing in these Terms is intended to transfer delivery risk to a consumer earlier than permitted by law.

Customers should provide complete and accurate delivery details.

14. Cancellations, Returns and Refunds

Cancellations, returns and refunds are governed by our Return and Refund Policy and applicable statutory rights.

Qualifying UK distance purchases generally provide a cancellation period after delivery.

The Return and Refund Policy forms part of these Terms.

15. Faulty Goods

Nothing in these Terms removes rights relating to goods that are:

• Faulty;
• Not of satisfactory quality;
• Not fit for purpose;
• Not as described; or
• Otherwise non-conforming.

Where applicable, remedies will be provided consistently with UK consumer law.

16. Promotions

Promotional offers may be subject to additional conditions displayed with the relevant promotion.

Unless expressly stated otherwise:

• Promotions may not be combined;
• Promotions may be limited in duration;
• Promotions may apply only to selected products; and
• Promotions are subject to availability.

Promotional conditions do not remove statutory rights.

17. Discount Codes

Discount codes must be used according to the conditions communicated with the relevant code.

We may reject or cancel use of a code where it:

• Has expired;
• Is not valid for the selected products;
• Is being used fraudulently;
• Has exceeded a stated use limit; or
• Has been issued in error.

18. Customer Accounts

Customers may be able to create accounts.

You are responsible for:

• Maintaining the confidentiality of account credentials;
• Providing accurate information;
• Preventing unauthorised access; and
• Informing us of suspected account misuse.

We may suspend an account where reasonably necessary to protect security or prevent fraud.

19. Prohibited Uses

You must not use runawaythelabelx.shop:

• For unlawful purposes;
• To encourage unlawful conduct;
• To violate another person's rights;
• To submit false or misleading information;
• To transmit malicious code;
• To scrape or interfere with the website unlawfully;
• To attempt unauthorised system access;
• To conduct fraudulent transactions;
• To infringe intellectual-property rights; or
• To interfere materially with other users' access.

20. Intellectual Property

Unless otherwise stated, website materials associated with runawaythelabelx.shop, including original text, graphics, layout, design and other protected content, may be protected by intellectual-property laws.

No rights are granted except those reasonably necessary to access and use the website for personal and lawful purposes.

Third-party names, logos and trademarks remain the property of their respective owners.

21. User Submissions

If functionality allows users to submit reviews, comments or other content, users must not submit content that:

• Is unlawful;
• Is defamatory;
• Is fraudulent;
• Infringes intellectual-property rights;
• Contains malware;
• Violates another person's privacy; or
• Is otherwise prohibited by applicable law.

We may moderate or remove content where reasonably necessary.

22. Third-Party Services

Our website may interact with third-party services including:

• Shopify;
• Payment providers;
• Carriers;
• Analytics providers;
• Marketing providers; and
• Social-media platforms.

Third-party services may operate according to their own terms and privacy practices.

23. Third-Party Links

The website may contain links to websites or services operated by third parties.

A link does not necessarily constitute an endorsement.

We are not responsible for third-party content or services to the extent permitted by law.

24. Website Availability

We seek to keep runawaythelabelx.shop reasonably available but do not guarantee uninterrupted access.

The website may occasionally be unavailable because of:

• Maintenance;
• Technical problems;
• Security incidents;
• Shopify outages;
• Internet disruptions; or
• Events outside reasonable control.

This section does not affect rights arising from a product purchase.

25. Accuracy of Website Information

We may correct typographical, technical or administrative errors.

Updates may be made to product details, availability, descriptions and other website content.

A correction will not permit us to remove consumer rights associated with an accepted order.

26. Liability to Consumers

Nothing in these Terms excludes or limits liability where doing so would be unlawful.

In particular, nothing is intended to exclude liability for:

• Death or personal injury caused by negligence where liability cannot lawfully be excluded;
• Fraud or fraudulent misrepresentation;
• Breach of mandatory statutory consumer rights; or
• Any other liability that applicable law prohibits us from excluding.

27. Foreseeable Consumer Loss

If we fail to comply with these Terms, we are responsible to consumers for loss or damage that is a foreseeable result of our breach or failure to use reasonable care and skill, subject to applicable law.

We are not responsible for loss that was not reasonably foreseeable where the law permits such limitation.

28. Business Losses

Our products and services are primarily intended for consumer use unless expressly stated otherwise.

To the extent permitted by law, we are not responsible for business-related losses arising from consumer purchases, such as:

• Loss of profits;
• Loss of revenue;
• Loss of business opportunities; or
• Business interruption.

This limitation does not apply where it would be unlawful.

29. Events Outside Reasonable Control

We will not be responsible for a delay or failure caused solely by circumstances outside our reasonable control to the extent permitted by law.

Examples may include:

• Natural disasters;
• Severe weather;
• Transport disruption;
• Customs disruption;
• Government action;
• Widespread network failure;
• Carrier disruption;
• Industrial action; or
• Other exceptional events.

We will seek to take reasonable steps to minimise material disruption where practicable.

30. Privacy

Use of personal information is governed by our Privacy Policy.

By using the website, customers acknowledge that personal information may need to be processed to operate the store and perform contracts.

31. Electronic Communications

You agree that transactional information may be provided electronically where legally permitted, including through:

• Order confirmations;
• Shipping notifications;
• Refund confirmations;
• Account notices; and
• Customer-service messages.

32. Changes to These Terms

We may revise these Terms periodically.

Changes apply prospectively unless otherwise permitted by law.

Terms applicable to an order will generally be those in effect when the relevant transaction was completed, subject to mandatory law.

33. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent legally possible.

34. No Waiver

A failure to enforce a provision immediately does not necessarily constitute a permanent waiver of that provision or any legal right.

35. Entire Agreement

These Terms, together with our:

• Return and Refund Policy;
• Privacy Policy;
• Shipping Policy; and
• Other terms expressly incorporated into an order,

constitute the relevant terms governing website purchases, subject always to mandatory consumer rights.

36. Governing Law and Consumer Rights

These Terms are intended to operate consistently with applicable laws of the United Kingdom.

Nothing in these Terms deprives a consumer of mandatory protections available under the law applicable to them.

Consumers may have rights to bring proceedings in the jurisdiction in which they live where applicable consumer-law rules provide that right.

37. Contact

Questions about these Terms should be sent to:

Website: runawaythelabelx.shop
Email: info@runawaythelabelx.shop